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Our Policy

Returns, Refund & Cancellation

We want you to love every purchase. If something isn't right, we're here to help with a hassle-free return and refund process.

Cancellation

Order Cancellation

Before Dispatch

  • Cancel within 12 hours of placing the order.
  • 100% refund before shipping.
  • Refund processed within 5–7 business days.

After Dispatch

  • Cancellation unavailable.
  • You can request a return after delivery.
Return Policy

7-Day Return Policy

We accept returns for the following reasons within 7 days of delivery.

Damaged Product

Wrong Product

Manufacturing Defect

Size Issue

Conditions

Return Conditions

Product Unused

Product must be unused and in original condition.

Original Packaging

Return with all original packaging intact.

Tags Available

All tags must be attached to the product.

Accessories Included

All accessories and manual must be returned.

Return within 7 Days

Return request must be raised within 7 days of delivery.

Unboxing Video Required

For damage claims, please provide an unboxing video.

Non-Returnable

Non-Returnable Items

Used Sports Equipment

Items that have been used are not eligible for return.

Protective Gear

Protective gear and safety items are non-returnable.

Customized Products

Custom or personalized items cannot be returned.

Clearance Sale

Items bought during clearance sales are final sale.

Process

Return Process

Here's how our return process works.

1

Raise Request

Contact us with your order details and reason for return.

2

Review

We'll review your request and approve it if it meets our policy.

3

Pickup

We'll arrange a pickup from your address within 2–3 days.

4

Quality Check

Our team will inspect the returned product.

5

Refund

Refund will be initiated after quality check is passed.

Refund

Refund Policy

Prepaid Orders

  • Refund to original payment method.
  • Processed within 5–7 business days.

Cash on Delivery

  • Refund through UPI or Bank Transfer.
  • Processed within 5–7 business days.

Timeline: Refunds are initiated within 5–7 business days after quality check approval.

Shipping

Shipping Charges for Returns

Damaged Product

FREE pickup and return shipping.

Wrong Product

FREE pickup and return shipping.

Size Exchange

One-Time FREE exchange shipping.

Customer Preference

₹100–₹150 deduction from refund for return shipping.

Exchange

Exchange Policy

One-Time Size Exchange

We offer a one-time size exchange on selected products.

Delivery Timeline

Exchange items are shipped within 3–5 business days.

Contact

Need Help?

Our support team is here to assist you with any questions.

support@olympicguru.com +91 9751676966
Mon–Sat, 9:00 AM – 6:00 PM